Privacy Policy

Privacy Policy
Shenzhen Yuchen Yigou Import and Export Trading Co., Ltd.

1. Introduction

Shenzhen Yuchen Yigou Import and Export Trading Co., Ltd. (hereinafter referred to as "we" or "the Company") fully recognizes the importance of personal information to you. In accordance with the Personal Information Protection Law of the People's Republic of China, the Cybersecurity Law of the People's Republic of China, the Data Security Law of the People's Republic of China and other applicable laws and regulations, we will adopt corresponding security protection measures to ensure your personal information is safe and controllable.

This Privacy Policy (hereinafter referred to as "this Policy") applies to products and services we provide to you through our official website (hereinafter referred to as "this Website"). Please carefully read and fully understand the full content of this Policy before using this Website.

2. Definitions

1. Personal Information: refers to various information recorded electronically or in other forms relating to an identified or identifiable natural person, excluding anonymized information.

2. Sensitive Personal Information: refers to personal information that, if leaked or illegally used, may easily infringe upon a natural person's personal dignity or endanger personal and property security, including biometric identification, religious beliefs, specific identity, medical and health, financial accounts, location tracking and other information, as well as personal information of minors under the age of fourteen.

3. Personal Information Processing: includes the collection, storage, use, processing, transmission, provision, disclosure and deletion of personal information.

4. Anonymization: the process of processing personal information so that specific natural persons cannot be identified and cannot be restored.

3. Personal Information We Collect

3.1 Information You Voluntarily Provide

(1) Account registration information: name, mobile phone number, email address, company name, contact address, etc.;

(2) Transaction information: consignee name, delivery address, contact phone number, order information, payment information, etc.;

(3) Customer service information: content you submit through customer service, email or feedback forms.

3.2 Information We Collect Automatically

(1) Log information: IP address, browser type, access date and time, visited page records, etc.;

(2) Device information: device model, operating system version, device identifiers, etc.;

(3) Location information: geographic location information obtained with your authorization.

3.3 Information From Third Parties

Subject to your authorization, we may obtain transaction and delivery‑related information about you from third‑party partners such as payment institutions and logistics service providers.

4. Use of Personal Information

We collect your personal information for the following purposes:

1. Complete transaction processes including product ordering, payment and delivery;

2. Provide customer service and after‑sales support;

3. Send you notifications regarding order status, promotional activities, etc. (you may unsubscribe at any time);

4. Improve website functions and user experience;

5. Prevent fraud and ensure transaction security;

6. Comply with legal and regulatory requirements.

5. Sharing and Disclosure of Personal Information

5.1 Sharing

We will share your personal information only under the following circumstances:

(1) Upon your explicit consent;

(2) Share with authorized partners (payment institutions, logistics service providers, warehousing service providers) to fulfill transactions;

(3) As required by laws and regulations or requested by administrative or judicial authorities in accordance with law.

We require all partners to strictly abide by confidentiality obligations and shall not use your information for purposes beyond agreed scope.

5.2 Disclosure

Without your consent, we will not sell your personal information to any third party.

6. Cross‑Border Transmission of Personal Information

Given that the Company engages in import and export business, part of your personal information may be transmitted overseas (e.g. to overseas suppliers and logistics partners) upon your authorization. We will ensure that:

1. The country or region of the recipient has an adequate level of data protection;

2. We impose contractual constraints on overseas recipients to protect the security of your information;

3. You have the right to know details of cross‑border transmission and withdraw your authorization;

4. Conduct cross‑border transmission through legal mechanisms such as security assessment, certification or standard contracts in accordance with Article 38 of the Personal Information Protection Law.

7. Storage and Security of Personal Information

7.1 Storage Period

We retain your personal information only for the shortest period necessary to achieve the purposes for which it is collected, and will delete or anonymize it upon expiry, unless otherwise stipulated by laws and regulations.

7.2 Security Measures

We adopt technical means and management systems including encrypted transmission (SSL/TLS), access control and data desensitization to protect the security of your personal information. In the event of a personal information security incident, we will notify you in a timely manner and report to regulatory authorities in accordance with law.

8. Your Rights

You enjoy the following rights with respect to your personal information:

1. Right to inquire about and copy your personal information;

2. Right to rectify inaccurate personal information;

3. Right to request deletion of your personal information under statutory circumstances;

4. Right to withdraw your consent;

5. Right to apply for account cancellation;

6. Right to file complaints and reports with regulatory authorities.

You may exercise the above‑mentioned rights through the contact methods specified in Clause 13 of this Policy, and we will respond within 15 working days.

9. Cookies and Similar Technologies

This Website uses Cookies to improve user experience, including remembering your login status and preference settings. You may manage or delete Cookies via browser settings, but this may affect the normal use of some functions.

10. Minor Protection

This Website is mainly intended for adults. We will not actively collect personal information of minors under 14 years of age. If you are a minor, please use this Website and submit information under the guidance of your guardian.

11. Supplementary Provisions for Specific Jurisdictions

11.1 Users in EU / United Kingdom (GDPR / UK GDPR Applicable)

If you are located in the European Economic Area (EEA) or the United Kingdom, this clause applies to you.

(1) Data Controller: Shenzhen Yuchen Yigou Import and Export Trading Co., Ltd., registered in Shenzhen, China.

(2) Legal Basis for Processing: We process your personal data based on your consent, performance of contract, legitimate interests and legal obligations.

(3) Your Additional Rights: In addition to the rights set forth in Clause 8 of this Policy, you also have the right to data portability, right to restriction of processing, and the right to file complaints with regulatory authorities (e.g. the data protection authority in your country of residence).

(4) International Transmission: When transferring your personal data to China and other countries or regions, we will do so pursuant to EU Standard Contractual Clauses (SCC) or other approved transmission mechanisms.

(5) Data Retention: We retain your data only for the period necessary to fulfil the purposes of collection, unless a longer retention period is required by law.

(6) EU Representative: If you need to contact our EU representative, please obtain relevant information via the contact methods specified in Clause 13 of this Policy.

11.2 Users in California, USA (CCPA / CPRA Applicable)

If you are a resident of California, this clause applies to you.

(1) Categories of personal information we collect: identifiers (name, email, IP address, etc.), commercial information (order records, purchase history), internet or network activity information (browsing records, interaction information), geolocation information.

(2) Information sources: directly from you, automatically collected, and from third‑party partners.

(3) Purposes of use: website operation, transaction performance, customer service, security protection, marketing and promotion.

(4) Your Rights: You have the right to disclose personal information we collect, delete your personal information, correct inaccurate information, opt‑out of "sale" or "sharing" of personal information, and be free from discriminatory treatment.

(5) We will not "sell" your personal information nor "share" it for cross‑context behavioral advertising purposes unless you explicitly authorize us to do so.

(6) Response Time: We will respond to your request within 45 days upon receipt, and may extend for another 45 days with prior notice when necessary.

11.3 Other Jurisdictions

For users in other jurisdictions subject to specific data protection laws, we will comply with the mandatory requirements of local laws. Where local laws grant you additional rights, this Policy does not restrict such rights you enjoy under local laws.

12. Updates to Privacy Policy

We may revise this Policy from time to time. The revised Policy will be published on this Website, and material changes will be notified to you by prominent means. Your continued use of this Website constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, comments or suggestions regarding this Policy or personal information protection, please contact us via the following methods:

Company Name: Shenzhen Yuchen Yigou Import and Export Trading Co., Ltd.

Contact Address: Room 602, Building C, City Shanhai Yunhui, No.1067 Xuegang Road, Xiangjiaotang Community, Bantian Sub‑district, Longgang District, Shenzhen City

Tel: +86 18507142789

E‑mail: cao@yuchenyigou.com

Personal Information Protection Officer: Cao Mingbo

We will reply to your inquiry within 15 working days upon receipt.